Regional Manager

BMW Canada, Vancouver, BC                                                             

2014 – Present

 

• Build and maintain strong relationships with external clients and internal business units in order to develop and implement strategies to improve overall business performance.

• Assess training requirements; design and execute product and process knowledge seminars and workshops as required.

• Participate in interviews, employee selection, new employee on-boarding and training.

• Develop short term and long term strategies, monitor retailer performance, and conduct monthly accountability sessions with management teams.

• Conduct monthly national webinars in order to communicate monthly program, sales and operations initiatives and training sessions.

• Responsible for growing the territory by 21%, the highest in history.

 

Client Relationship Manager & Credit Analyst                                               

Scotiabank, Commercial Banking, Victoria, BC 

2009 – 2013                                    

 

• Managed a diverse customer portfolio in various industries; work with existing clients to explore innovative ways to achieve their business goals; identify new business development opportunities.

• Specialize in relationship building, industry research, data collection, financial analysis, risk analysis and viability studies.

• Chair of the Viewpoint Committee (Employee Satisfaction) in 2010 and 2012.

• Ambassador for Employee Recognition Program.

• Selected to attend the 2012 Annual Leadership Summit.

 

Area Manager                                                                                                    

Scotiabank, Western Dealer Finance Centre, Vancouver, BC                    

2005 – 2009      

 

• Business Development Consultant for over 250 clients.

• Achieved Pinnacle Sales Club status for top sales and performance in 2008.

• Ranked #1 Area Sales Manager in Western Canada for Customer Service in 2008.

• Developed comprehensive marketing strategies and operational standards that were implemented throughout the Western Sales Team.

 

Business Manager                                                                                              

Carter Honda, Vancouver, BC, 2003 - 2004

Regency Toyota, Vancouver, BC, 2004 - 2005                              

 

• Educated customers on financing options, and sold various insurance and protection products.

• Ensured accurate preparation and review of all legal documents and title transfers.

• Recognized as one of the provinces highest performing Business Offices for Sales and Customer Service in 2005.

• Facilitated numerous sales training seminars and customer information clinics.

 

Business Development & Customer Relations Manager                                      

CMP-Classic Automotive Ltd (General Motors), Calgary, AB 

2002 - 2003                          

• Played an integral role in the planning, development and launch of a national CRM database for General Motors.

• Training Manager for all computer software applications, sales and service databases and General Motors Professional Training Program.

• Created and implemented operational policies and procedures in order to improve Customer Satisfaction ratings, subsequently achieving the award for the highest performing dealership in customer service in the province, and in the dealerships history.